If you cannot access your account, please follow the following steps:

1. Check that you have an internet connection. 
2. Confirm that you are using the same email and password with which you registered.
3. If you do not remember your password, click "forgot your password?" and enter your email address or your registered mobile number. We will send you a verification code in order to reset your password.
4. If after this you still cannot access your account, please use the Contact Us link and provide the following information with your message:

      • Your account username or registration e-mail.
       • Which web browser and version you are using.
       • Details about the problem.
       • Screenshots of the error message.
       • Description of what you have done to try to solve this problem.

To change details in your account, please follow the following steps:

1.     Sign into your account.

2.     Go to” My Account”.

3.     Click on “Profile”.

4.     Change the information you need except the address as you can add not change.

Note: your registered email address can’t be changed but we can add more than one address.

You can contact the Lolya team by clicking on the Contact Us at the bottom menu.

We are sorry you want to delete your account.
Use the e-mail you registered to Lolya.com with and kindly send an email to the Customer Care of Lolya - (care @Lolya. com)-and request the removal of your account. 

Please note that it can only be done through the registered e-mail to verify authenticity. 

All you need to do is go to the Sign In page, enter your username or registered email and click on “Forgot password.”  We will send you an email with instructions for resetting your password.

Registering an account with Lolya is how you can enjoy your shopping experience with us. Once registered you will be able to:

·       Place online orders.

·       Track the progress of your orders.

·       View your order history.

·       Create a Wishlist of your favorite pieces, which you can either make public or keep private.

·       Register for Lolya’s Newsletter to hear about the latest Design Collections. You can amend your preferences to personalize the information we send you.

·        Update your address details unless you didn’t make any order on it or add a new address.

Click SIGN UP to register an account with Lolya and enjoy a unique jewelry shopping experience.

You should sign up to Lolya newsletter:

·        To be the first to receive the latest Lolya trends.

·        To be the first notified with limited editions releases.

·        To take advantage of Lolya offers and special promotions.

·        To get an extra discount on your first purchase.

To unsubscribe from our newsletter mailing list, please click the “Unsubscribe” link at the bottom of every Lolya newsletter. Then confirm your unsubscribing request.

It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after sending your request.