Orders and Payments

Don’t worry, for any errors in invoices, receipts or payments, please report the incident to our customer care team. You can report the incident to Lolya by, kindly:

1.     Clicking on the Contact Us on the Lolya website.

2.     Filling in “Reach out of us” form fields.

3.     Submitting the filled form.

Also, you can send your invoice or receipt as attachment by Email care@lolya.com.

Errors will be resolved as soon as possible, and at the latest, within 5 working days of agreeing to do so.

Lolya sets its prices based on the international gold price rate.

Lolya accepts the following payments methods:

 1-  On delivery (upon receiving the order) :

     - Cash in full

     - Credit Cards

 2- While placing the order online :

     - Wire transfer

        PayPal account

        - Full payment by Visa/ MasterCard debit/credit cards.

The bank account issues can only be inquired at your issuing bank. Please refer to their call center or Customer Care e-mail for further information.

Unfortunately, the information at the registration form is a prerequisite. As for requesting credit card information, we only ask for the front-page of the card. However, if you have concerns regarding this method you can also choose to use Cash on Delivery (COD).

Lolya guarantees its products against manufacturing defects. Each product ordered is delivered with its.

Lolya gold certificate authorized by Dubai Gold Council.

Ordering on Lolya is easy and safe. Please follow the following steps:

1.     Sign in to your Lolya account.

2.   Once you have found the item you would like to purchase, click the "Add to Bag” button to place it in your Shopping Cart. 

3. Follow the directions through the checkout process to complete your order.

Note:  Your order will not be placed until the end of the checkout process when you will be asked for your payment method and shipping information. 

No, you’re not liable for your jewelry shipment while it is being shipped.

All shipments are insured until you receive your item. Your signature is required to confirm recipient (receipt) of your Lolya order. 

In the case of duplicating an order, please contact our Customer Care team using our Contact Us link to give the details. They will take the necessary steps to ensure everything gets sorted out to your satisfaction.

You can track your order status by the following these steps:

1.     Click on "My Account" at the top of any Lolya page.

2.     Click on "My Orders" to open the page displaying your order details.

You can also, use the link that was sent to you via message & Email to track your order. 

Yes, we would be more than happy to assist you by answering any questions you may have regarding your purchase either via online chat or our Contact Us link.

Please visit Lolya size guide at the Size Guide to help you choose the right size. There’s a size guide link in the product description, below "Select Size", that links to a full overview of all size measurements. You can send a message through the Contact Us to request a complimentary ring sizer with your order for future use.

Note: For future purchases, a complimentary ring sizer will be sent to you with your order. 

 

On the upper the right corner of our website, you will see a currency widget where you can change the currency to your preferred one.

Your order can be late for one of the following reasons:

·        Your order was shipped during our sales and promotions season.

·        You ordered more than one product.

·        There were unpredictable circumstances beyond our control.

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery and we apologize for any inconvenience, this may have caused. Please contact our Contact Us department for details on your particular order.

 

The tracking number can show that the package is in the same stage for some time.

When we ship our packages to you, there may be no further updates from the shipping company when the package is in transit. Once it has reached the next sort facility, the system will be updated, and you can see a change in the status of your order. 

It may take a couple of days to see any activity once it has been shipped out from our end.

Yes, you have to be there to sign during the time of order delivery.

For security reasons all orders require a signature with the receiver’s name upon delivery, and presentation of a valid ID in the same name as the receiver on the order.

Registering of points will take place 3 days from the delivery date. If you didn’t receive them, please Contact Us. We will make sure that any discrepancy is resolved at the earliest possibility. Points are associated with delivery signing to confirm receiving and settling the payment. 

Once payment has been received by us, we will confirm that your order has been accepted by sending a Confirmation Email and SMS to you at the email address and phone number you provided in your online order form.

If you are missing an item from your order and haven’t been informed prior to this via email or a personal phone call, please contact our Customer Care team here Contact Us.

Yes, you can know if an item will be available again in our displayed list of jewelry.

if you click on "Notify Me" on the product or you can email us, Customer Care can check when an item is to be restocked and they will inform you. 

 

You usually receive the tracking number for your Lolya product once your order is shipped.

If you don’t receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please send us a message via our Contact Us .